At Arzaa Global, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we’re here to help with our straightforward return and exchange policy.
Returns
- Eligibility: Items must be returned within 7 days of delivery.
- Condition: Products must be unused, in their original packaging, and with all accessories, manuals, and tags intact.
- Non-Returnable Items: Items such as software, gift cards, and clearance items are not eligible for return.
To initiate a return, please contact our support team at contact@arzaaglobal.com with your order number and reason for return.
Exchanges
- Eligibility: Exchanges are accepted within 7 days of receiving your order.
- Condition: The item must be in its original condition and packaging.
- Process: Once we receive your item, we will inspect it and send out the replacement item within 5 business days.
Refunds
- Processing: Refunds will be processed within 7-10 business days after receiving and inspecting the returned item.
- Method: Refunds will be issued to the original payment method used during checkout.
- Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange for a replacement or full refund.
Contact Us
For any questions or assistance, please reach out to our customer service team:
- Email: contact@arzaaglobal.com
- Phone: +971569512285
We value your trust and are committed to providing a hassle-free shopping experience.
Thank you for choosing Arzaa Global!