General Questions

1. What products does Arzaa Global sell?

We offer a wide range of electronics including mobile phones, laptops, MacBooks, iPads, tablets, gaming laptops, and gaming consoles. We deal in both brand-new and carefully tested used devices.

2. Where is Arzaa Global located?

Our physical store is located in Bur Dubai (Meena Bazaar area). You can visit us directly or order online from anywhere in the UAE.

3. Do you deliver across the UAE?

Yes, we deliver to all Emirates including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

Orders & Payments

4. What payment methods do you accept?

We accept multiple payment options including Cash on Delivery (COD), bank transfer, and online payments (if enabled at checkout).

5. Can I place an order via WhatsApp?

Yes, you can easily place your order through WhatsApp. Our team will guide you with product details, pricing, and delivery process.

6. How will I know my order is confirmed?

Once you place an order, our team may contact you via call or WhatsApp to confirm the details before dispatch.

Delivery & Shipping

7. How long does delivery take?

Delivery usually takes 1–3 business days across the UAE. In some cases, same-day or next-day delivery may be available in Dubai.

8. Do you offer same-day delivery?

Same-day delivery may be available for selected products within Dubai, depending on availability and order time.

9. How can I track my order?

You can contact us directly via WhatsApp to get real-time updates on your order status.

Used / Refurbished Devices

10. Are used devices reliable?

Yes, all used devices are properly tested and checked to ensure they are fully functional before being sold.

11. Will used devices have scratches or wear?

Used devices may have minor cosmetic signs of use, but this does not affect performance. We always try to clearly communicate the condition.

12. Do used devices come with warranty?

Warranty (if applicable) will be mentioned on the product page or confirmed by our team before purchase.

Returns & Warranty

13. Can I return a product if I am not satisfied?

Returns are accepted within a limited time period if the product meets our return conditions. Please refer to our Refund & Return Policy for full details.

14. What if I receive a defective product?

If you receive a defective or incorrect product, please contact us immediately. We will arrange a replacement or solution as per our policy.

15. Does warranty cover all types of damage?

No, warranty does not cover physical damage, liquid damage, or misuse.

Selling Devices

16. Can I sell my old device to Arzaa Global?

Yes, we are planning to offer device buyback services. You can contact us via WhatsApp to check current availability and pricing.

Support

17. How can I contact Arzaa Global?

You can reach us via:

18. What are your working hours?

Our team is available during standard business hours. You can also send us a message anytime, and we will respond as soon as possible.